Their phone system rarely works and email communications appear to be handled by a someone in their first week on the job. Avoid if you can! It is now December and although my landlord and I have followed all protocol to resolve the dispute, I have still received no reply to my emails, no idea of when the situation will be resolved and absolutely zero faith that I will have answers any time soon. Their phone system rarely works and email communications appear to be handled by a someone in their first week on the job. Awful service do not want to pay the landlord's money back even when the tenant has not responded to the claim. Our Take: Zions Bank offers a wide range of products and services, including checking and savings accounts, money market accounts, certificates of deposit, credit cards, loans and individual retirement accounts. Voice your opinion today and hear what 295 customers have already said. Thankfully I wasn't desperate for my deposit back.And after all that they side with the landlord despite overwhelming evidence. Need to view or manage your deposits? How can a photo prove that? Should you feel that we have not met these standards and there is more we can do for you, please get in touch with us. How are they still operating? 3 Reviews . Useful. I am the tenant and have no dispute with the landlord. I have wasted a total of two working days over the past fortnight trying to get the most basic of answers from this disorganised rabble. In this scheme, we hold the tenant’s deposit throughout the period of the tenancy, and administer the repayment when they leave. absolutely useless their being in cahoots with the landlords & agents plus their online form doesn’t even work-upload send etc-total Absolutely useless crooks SCAM & illegal criminal frauds in rip off Britain. It’s the absolute worst delivery company. Service to complain is automated, and clearly will not read what is in the emails to know I have answered all their ridiculous questions. depositprotection.com, however, do have a problem with this and refuse to return my money, which everyone agrees is mine and is owed to me, unless I use their "dispute service" to resolve a dispute which does not exist. How much longer should I wait? & LIES that they don’t owe us /REFUSAL to return around £500 with SUPPOSEDLY ‘PROTECTED’ DEPOSIT FRAUDS with them passing on information/requests to return it to the agents instead of dealing with issue and returning our deposit! If you are a tenant, go with the zero deposit insurance or any other deposit protection service. Deposit Protection Service. I gave all the proof, and photo's too.I had requested on numerous occasions a copy of her report to take this further, and I have been ignored.DPS KNOW THAT THEY ARE IN THE WRONG!! Log in and take care of your deposit whenever you need to. I have been waiting for a response from Deposit Protection Scheme since October.Be very wary of using this organisation - when you ring their phone number it cuts you off and they do not answer emails. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! You can find out more on the Scottish and Northern Irish government websites. I have used these for quite a while, and find the service to be extremely slow and cumbersome. absolutely useless their being in cahoots with the landlords & agents plus their online form doesn’t even work-upload send etc-total Absolutely useless crooks SCAM & illegal criminal frauds in rip off Britain. Write A Review (It only takes 30 seconds!) I moved out in March and ended my Contract August 1st. Contact us to find out more. DPS - FAIL OWN T&C's. Advanced Search. I was very lucky and hadn’t that happened I would have never get my parcel. I was very lucky and hadn’t that happened I would have never get my parcel. Total Visits since 1997: 9,008,617,292. It takes more than 2 years proces just to finalized the dispute. I tried to contact them about the problem but clicking on their Contact Us link gives the same problem, the page never comes up. Very bad experience. What we do We’ve been providing tenancy deposit protection for over ten years. Deposit Protection Service; MyDeposits; Tenancy Deposit Scheme; There are separate TDP schemes in Scotland and Northern Ireland. Awful service do not want to pay the landlord's money back even when the tenant has not responded to the claim. Check reviews. How are they still operating? Really poor customer service. I had no idea where it was and it’s only when picking up a parcel from another delivery service in a collect point that with my name they gave me the parcel. Undoubtedly the hottest topic on the property pages has been the rapid rise of the private rented sector. Frauds+Absolutely useless crooks in cahoots with agents/landlord in rip off Britain, Be wary of using Deposit Protection Scheme. I called up and the man on the phone was SO condescending, kept telling me how to condense a file and told me all I can do is send that over when I kept reiterating to him that yes I already had done that and in its current state the zip was too large and couldn't be condensed. Latest Reports. Advanced Search. Would be interested in people's thoughts on the deposit protection service. What a joke. Poor. Check reviews. Your experience can help others make better choices. !DISGUSTING AND UNPROFESSIONAL!!! They abused the house and it was filthy all over! Logic used in their decision-making was woeful. Had this been a legal process we would have awarded me based on the constant lies, as it is constant lying gets you everything if your a landlord there is no punishment.Even though DPS have multiple documents proving the landlord is lying and lied in the adjudication this gets the Tennant nowhere and DPS only look at any other reason to pay landlord.Over a year of this and even the adjudication is a soap shot stab in the dark with no real due process. These kinds of schemes have been referred to in different ways such as deposit protection services, rent deposit schemes and landlord deposit schemes. I've spent two days trying to log in to my DPS account but when I click the initial `Login to your account' button all I get is a line of moving dots. 2 Reviews . Complaints Reviews Scams Lawsuits Frauds Reported.™ by consumers, for consumers... Don't let them get away with it!® Let the truth be known!™ FILE A REPORT ...it's Free! What we do We’ve been providing tenancy deposit protection for over ten years. I’m a landlord and gave all the evidence they required and asked for! I am the tenant and have no dispute with the landlord. The saga continues, now I have to wait four weeks for another reply! Almost all online check ordering services have a toll-free phone number to ring and an email address for you to contact, while the best services will have live chat support to answer your questions in double quick time. Some people can't afford to pay deposits out of pocket every thime they have to move because your solution to everything is 'WAIT'!!! 410 likes. Review of deposit protection service. What a joke. It truly is shocking to read through account after account of how they have adversely impacted upon so many. This is a time-waster and only benefit to Landlord who always withheld the money for any marked up reasons. A disgusting unhelpful service! It takes at least 14 days for them to replay any questions via email and 1 hour to pickup the phone. System encourages landlords to claim for everything however spurious. Not receiving our emails? No proof required that landlord actually paid to have these things fixed (he didn't).I would avoid DPS and go directly to court next time. No matter how long I leave it nothing more happens. It's 2020, who has a CD/DVD writer on their Macbook? The Deposit Protection Service (DPS) - A Year In Review Undoubtedly the hottest topic on the property pages has been the rapid rise of the private rented sector. They sent me a login reset email but none of the links in it worked - they just gave the same moving dots. The landlord has no problem with this. Since the tenancy deposit protection regulations came into force in April 2007 I have done quite a few blog entries on this subject, and there have been many comments from landlords and tenants.Some of these have been highly critical of the company running the custodial scheme, The Deposit Protection Service (DPS). Kevin Firth January 3, 2012. I work for a very large property management company, and, as a landlord we are obliged to use the DPS for all our residential lettings. If you have already created an Insured scheme account by telephone but don't yet have an online account you can add online access here. 1.48 /5. Not only did they not care to ring at the flat to delivery the parcel, where someone was there to open, but worst they noted it at delivered. 7 talking about this. I honestly can't fathom how they are still trading and are trusted to secure people's funds. Or call our dedicated help line on 0330 303 0030. I'm using the latest version of Fire fox and don't have trouble with any other web site logins. Monthly rental values soared and tenant population increased as the housing market struggled. Deposit Protection Scheme Reviews. A disgusting unhelpful service! Join the 252 people who’ve already reviewed Deposit Protection Scheme. Share. Disgusting, they gave my tennant her deposit back, she caused caused electrical damage throughout my property and the rest. Called for a decision told to call back in a week after a decision was due to be made still nothing. It is now December and although my landlord and I have followed all protocol to resolve the dispute, I have still received no reply to my emails, no idea of when the situation will be resolved and absolutely zero faith that I will have answers any time soon. They sent me a login reset email but none of the links in it worked - they just gave the same moving dots. No dispute with landlord, only with this "service". The Deposit Protection Service (DPS) holds the actual deposit and only releases it at the end of the rental agreement. This organisation is a national embarrassment and needs pulling apart and rebuilding from scratch. How do you award deciect? Negative review after negative review and all with the same common themes: - extremely poor/negligible communication- lengthy delays in resolving issues- inconsistency across all operational layers- inability to process today's technology- consistently misinforming customersPersonally, I am awaiting an adjudication decision after my 11 year tenancy ended early September 2020. Submit review. Avoid this firm if possible! Their customer service is awful, when submitting evidence they wait nearly 2 weeks to tell me the google drive file I used was unsuitable, and then took another 2 weeks to reply following that message. The customer service people are awful, incompetent and really don't have a clue about anything. DPS doing a great job of this. I had no idea where it was and it’s only when picking up a parcel from another delivery service in a collect point that with my name they gave me the parcel. How much longer should I wait? 100 Reviews | 1.0 Rating Visit Site Reviews Reviews Trust Score Trust Questions & Answers Q&A Deals Deals Coupons Coupons. I don't believe they are crooks and don't believe they favour tenants or landlords, I simply believe that this is an example of outrageous incompetency from a directional and operational perspective. Accepted landlords (entirely false) claim that a dishwasher door wouldn't close on the basis of a photo. They provide ZERO guidance or advice to tenants and all they advise you to do is WAIT : 'wait for a response', or 'wait for the system to update' (which it never does because of their INCOMPETENCE!!!!) Final decision in favour of tenants who wrecked 2 upvc doors, kitchen flooring, hinge bound internal doors and many more! DPS are not fair in their reports. They do not accept dropbox, google drive links etc. Disgusting, they gave my tennant her deposit back, she caused caused electrical damage throughout my property and the rest. Only the latest review will count in the company's TrustScore. !Turnaround time is far too long. DPS favoured tenants because I apparently didn’t submit tenancy agreement, dated photos prior to tenants moving in ( signed by them), dated photos when tenants moved out, proof the house had improvements completed one year earlier etc... these items were not on the list of documentation to submit! Avoid if you can! Poor. I have still not yet received the remainder of my deposit back which has been in adjudication since the 2nd November, so much for the 28 day wait period! Agent / Landlord. If a Landlord fails to lodge the deposit with one of the 3 tenancy protection schemes within 30 days of the date on which the deposit was provided by the Tenant the Landlord will be subject to a penalty. The landlord has no problem with this. How can I rate this serive any stars when it doesn't really provide me WITH ANY SERVICE?????? Useful. Read 1 more review about Deposit Protection Service Only the latest review will count in the company's TrustScore David 2 reviews. 1.00 /5. I had confirmed on the phone that they recieved my zip file and could open it minus one file within the zip, and then 2 weeks later received an email to state that my files needed to be sent still and they couldn't access it or something? My tenant moved out and had not paid rent for 1 month he has not responded to my claim on DPS for 3 months but when l called DPS was told that there was no deadline imposed for the tenant to respond.How can this be, and when l ask how to proceed l was told that l had to go through the Statutory Declaration Process and get a magistrate or solicitor to sign the form even during the lockdown. Do you agree with Deposit Protection Service's TrustScore? I also have requested my landlord's evidence several times in the past only to never receive it which is so frustrating. In cahoots with agents/landlord in fraudulent refusal to return our deposit several months now -they keep passing all requests to the harassers estate agents who were constantly hassling us for visits calls email letters & now this since-they’ve continued with that -since we moved with their continued calls & emails & ridiculous demands to phone them also!? Deposit Protection Service Uk Contact Phone Number is : 0844 4727 000 and Address is The Pavilions, Bridgewater Road, Bristol, BS99 6AA, United Kingdom. Quick and easy deposit protection from My Deposits, provider of UK Government authorised deposit protection … The costumer service is inexistent. Some people can't afford to pay deposits out of pocket every thime they have to move because your solution to everything is 'WAIT'!!! Find out how our deposit protection scheme works and how to register your deposit online today. Rating. Avoid, if at all possible. We approached TDS and they made a fair and logical decision and returned us 90% of the deposit. They want to keep hold of 10% of my deposit temporarily while we sort some things out, but are happy to return 90% of the deposit immediately. depositprotection.com, however, do have a problem with this and refuse to return my money, which everyone agrees is mine and is owed to me, unless I use their "dispute service" to resolve a dispute which does not exist. It takes another 1/2 years to transfer the money and 4 emails to send the correct amount. Protection schemes are also not required when landlords are living in the same property as the tenant. The saga continues, now I have to wait four weeks for another reply! If you are calling from outside the UK, please click here. Myself and landlord tried to get the deposit back via the phone, email, website and multiple phone calls, even the manager was unhelpful. The Deposit Protection Service: 33% Valuation Accuracy, 8% Recommend, 45% Fee Satisfaction. How can a photo prove that? Poor. Reply. The costumer service is inexistent. Share. Reply. Your review for Deposit Protection Service. Search their web site and there are no easily found contact details - why don't they just put the phone number and email address on the Home page? How do you award deciect? They ask that you mail CDs to them? Poor. Shocking service shocking company. Take a long time to process information I have sent. Frauds+Absolutely useless crooks in cahoots with agents/landlord in rip off Britain, Be wary of using Deposit Protection Scheme. Eventually, having drilled down through some information pages, I found a telephone number at the bottom of one. DPS are not fair in their reports. I honestly can't fathom how they are still trading and are trusted to secure people's funds. 148 ratings from Google. After holding the deposit for over an year DPS was unable o share reason for deposit not being released. Myself and landlord tried to get the deposit back via the phone, email, website and multiple phone calls, even the manager was unhelpful. Tell us about your experience with Deposit Protection Scheme: Your name: Your email address: Reviews 100. The tenancy deposit protection scheme is mandatory for all Assured Shorthold Tenancies. How can I rate this serive any stars when it doesn't really provide me WITH ANY SERVICE?????? As expected the landlord won the deposit, upon looking at the evidence it stated my rent account at £0 in July 2019 and that even if they believed me I would have owed rent from July to my leave date in September.Promptly sent back landlord correspondence stating I was in credit till September with rent.Unless you battle the DPS and corrupt landlords it again is just service where landlords can lie and submit false evidence. The Deposit Protection ServICE is a Government agency of United Kingdom situated in Bridgwater Road, Bristol, United Kingdom. © 2021 Trustpilot A/S. No matter how long I leave it nothing more happens. Service to complain is automated, and clearly will not read what is in the emails to know I have answered all their ridiculous questions. Eventually, having drilled down through some information pages, I found a telephone number at the bottom of one. Final decision in favour of tenants who wrecked 2 upvc doors, kitchen flooring, hinge bound internal doors and many more! 10-06-2015, 10:58 AM. !Turnaround time is far too long. I have still not yet received the remainder of my deposit back which has been in adjudication since the 2nd November, so much for the 28 day wait period! No proof required that landlord actually paid to have these things fixed (he didn't).I would avoid DPS and go directly to court next time. There must be better options out there for landlords and tenants.No ability to upload photos and videos. I have been waiting for a response from Deposit Protection Scheme since October.Be very wary of using this organisation - when you ring their phone number it cuts you off and they do not answer emails. The Deposit Protection Service Blog Home; About The Deposit Protection Service (DPS) × The DPS – a year in review. Very bad experience. The Deposit Protection Service (The DPS) My Deposits; The Tenancy Deposit Scheme (TDS) The only alternative is to use an existing Local Authority Bond Scheme, which most local authorities have. They ask that you mail CDs to them? Deposit protection: an overview for tenants If you’re a tenant and you’ve paid a deposit to your landlord or letting agent, you may be wondering what happens to it. I have wasted a total of two working days over the past fortnight trying to get the most basic of answers from this disorganised rabble. Review Latest Reports. Negative review after negative review and all with the same common themes: - extremely poor/negligible communication- lengthy delays in resolving issues- inconsistency across all operational layers- inability to process today's technology- consistently misinforming customersPersonally, I am awaiting an adjudication decision after my 11 year tenancy ended early September 2020. 88 Reviews . You will never recieve a reply within the first week of your last contact, that's for sure. The customer service people are awful, incompetent and really don't have a clue about anything. We’re authorised by the government to protect deposits for tenancies in England and Wales and are the biggest provider of deposit protection in the UK. 1.01 /5. Avoid this firm if possible! I'm using the latest version of Fire fox and don't have trouble with any other web site logins. They only do these things because they know they can get away with it, I would leave no stars if I could, disgusting company, I have been trying to help a friend who has been diagnosed with a terminal life limited illness, and is trying his best to get a deposit back for his tenant and get his affairs in order, this company are making it really hard and stressful for him, although it has been explained to them his situation, he is the most honest and kindest person I know, and felt so sorry for him today, they are treating him terribly and with no compassion or care whatsoever, 3 weeks of phone calls, sending evidence, and we are no further ahead, they keep raising the bar and making it harder, they need exposing, there is something quite wrong here. They only do these things because they know they can get away with it, I would leave no stars if I could, disgusting company, I have been trying to help a friend who has been diagnosed with a terminal life limited illness, and is trying his best to get a deposit back for his tenant and get his affairs in order, this company are making it really hard and stressful for him, although it has been explained to them his situation, he is the most honest and kindest person I know, and felt so sorry for him today, they are treating him terribly and with no compassion or care whatsoever, 3 weeks of phone calls, sending evidence, and we are no further ahead, they keep raising the bar and making it harder, they need exposing, there is something quite wrong here. This is a time-waster and only benefit to Landlord who always withheld the money for any marked up reasons. I could go on and on for days but what's the point? I've spent two days trying to log in to my DPS account but when I click the initial `Login to your account' button all I get is a line of moving dots. 67 ratings from allAgents. I called up and the man on the phone was SO condescending, kept telling me how to condense a file and told me all I can do is send that over when I kept reiterating to him that yes I already had done that and in its current state the zip was too large and couldn't be condensed. Average waiting time for return emails 3 weeks. Shocking service. Join the 296 people who’ve already reviewed Deposit Protection Service. Deposit protection schemes are not applicable to any deposits paid before the signing of a rental agreement – although such preliminary deposits are later incorporated into the scheme. Look like they don't wanna give back your money. Browse Categories. Shocking service. Only the latest review will count in the company's TrustScore. 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