Lyle and Scott excellent customer service, T-shirt pilling after wearing 3 times, AVOID, Excellent customer service via the L&S Ebay Site, Poor service and non existent customer care. ... Lyle & Scott trainers in brown. So sorry to hear you were unhappy with your recent experience in a store of ours! Thanks! Students get 20% off! The company began by developing high quality underwear for Victorian Britain. Lyle and Scott excellent customer service, T-shirt pilling after wearing 3 times, AVOID, Excellent customer service via the L&S Ebay Site, Poor service and non existent customer care. Hello, so sorry to hear this! Second time I have purchased a shirt which has come with a fault. We certainly would not ignore any customer emails, so there must be some kind of misunderstanding regarding your query. Click here for Lyle And Scott Vintage Mens Cooper Trainers White at MandM Direct. 40%. Secure Payment. Style simplified. Huge range of mens designer clothing. Very happy with all aspects and would highly recommend and will use myself again in future. I have never had such good service in the past few years. Why don't you drop us an email on customercare@lyleandscott.com with details of your purchase and some photos of the faulty item, as. Lyle and Scott Men Irvine Trainers - Leather. Lyle and Scott. Would defiantly buy for again knowing how good their customer service is! Just spent £300 at Timberland today with no problems. I do admit feeling very guilty for receiving emails from you late at night, Jess. Don't order here, takes too long.or Will never arrive at allNot responding on emails.Lyle &Scott is the best example of worst costumer service. Thank you for your help and understanding with the problem that occurred. Students get 20% off! Invest in iconic fashion with something from our range of Lyle & Scott. Should you wish to discuss further privately, please don't hesitate to send us an email on customercare@lyleandscott.com but we hope you understand we have done all we can! I do admit feeling very guilty for receiving emails from you late at night, Jess. Alternatively, if you send an email to customercare@lyleandscott.com we will ensure a manager picks this up accordingly. An incredible selection that offers t-shirts, polos, shirts, hoodies and sweatshirts, jackets, joggers and much more, all with great discounts and up to 75% off the RRP. As all of our products have a 12 month guarantee, we can certainly resolve your issue with no hassle! Lyle and Scott. Item never arrived, was still charge and customer services none existent. Thanks. Bedecked with striking chunky soles and embossed with the signature brand labelling, they pair well with a white t-shirt and ripped jeans for a classic outfit. This is Why I love this brand and website! Excellent product and quick and polite response from customer service. Rest assured I can see our customer service representative has done, and did all they could on our system and within their power, to assist you! One Facebook message and 2 days later a new pullover in the colour of my choice was sent to me.Fast and very good customer service. We would simply advise you wait an hour or two for your bank to release these funds for you, before trying again. Hi Lindsey, thanks so much for this! Hello Paul, so sorry to hear this! Hello Neil, thank you so much for the lovely feedback! Within Lyle & Scott there are several ranges Golf, Classic and Contemporary. When finally the courier company admitted they lost the parcel, I could only claim about 4 euro with them, whereas the value of the parcel was much higher of course. ... Goodreads Book reviews & recommendations : Amazon Home Services Experienced pros Happiness Guarantee: IMDb Movies, TV & Celebrities: Kindle Direct Publishing Indie Digital & Print Publishing Made Easy: Prime Now 2 … They quickly progressed to knitted outerwear, supplying jumpers, polos and cardigans to the ever-present man. Free delivery & returns available. Although I had a DHL tracking number, it never arrived with Lyle & Scott. The guys (Jade, Jess & Marcus) that I have spoken with at lyle and Scott have been amazing. Mens Lyle and Scott Gilzean Trainers Runners Lace Up New. So not a very good excuse given Lyle. I had some excellent customer service from Jade R at Lyle and Scott. Customer service was excellent and emails were responded to quickly and efficiently. Lyle & Scott Ltd. The Lyle & Scott label is obsessed with the details that go into products and make a collection versatile. I have never had such good service in the past few years. off. Find true classics here in the Lyle & Scott collection, where expert craftsmanship brings superior quality. You just need to send over some photos and the details of your purchase. Thanks. Thanks! Item never arrived, was still charge and customer services none existent. When finally the courier company admitted they lost the parcel, I could only claim about 4 euro with them, whereas the value of the parcel was much higher of course. Absolutely horrendous customer service make sure you pay with PayPal as they won’t get back to you until you open a dispute. Second time I have purchased a shirt which has come with a fault. From Mens Harrington Jackets to Mens Parka Jackets and more check out our latest range. © 2021 Trustpilot A/S. We have managed to locate your recent order on our system and so we have reached out to you via email, to discuss this further. Never again . I called DHL express and told them it was wrong, and they said that lyle and scott told them the jacket costed 600 Euro, and not 60 Euro which it actually costed.So lyle and scott did a mistake. Does’t fit any more. I have experienced many levels of customer service with many different companies in the past and I have to say that by far this is one of the best. off. $96.00 . Why don't you drop us an email on customercare@lyleandscott.com with details of your purchase and some photos of the faulty item, as. £40.50. Should you wish to discuss further privately, please don't hesitate to send us an email on customercare@lyleandscott.com but we hope you understand we have done all we can! All online and completely free. Recently however I had a problem with a parcel that I returned to Lyle & Scott at my own expense. Visit the Lyle & Scott Store. Discover the latest collection of Lyle & scott, founded in 1874.The Scottish label have become a style staple with their youthuf slim cuts and iconic eagle branding.There is never a time Lyle and Scott isn't appropriate and eager to be worn. Bought a £170 worth coat and after less than 2 month usage, the zip is broken and one of the clipse is starting to take off and by the same time ripping the coat, leaving a nice big whole behind it.Edit:Jess from Lyle & Scott got in touch with me after the comment above was posted and I have to say that he has been more than helpful. Dispite informing customer services I received an email two days later informing me that they were investigating the lost item and would sent a replacement. I recently purchased an item of clothing during their online sale which apparently was dispatched but lost by their courier. Discover the service that only recommends clothes in your style, size and budget. $72.30. Lauren was excellent in sorting the issue out and even giving me a call back the following day to confirm. I will pass this onto the relevant people in the team, as they will be glad to hear they have assisted in getting your query resolved. Ridiculously bad. £44. Very happy with all aspects and would highly recommend and will use myself again in future. Lyle & Scott slim polo in burgundy. Do style for less, today. Absolutely first class, one small problem with garment. Hello Neil, thank you so much for the lovely feedback! Save … off. We have looked into this for you, and we can see that it is your bank provider holding these funds, not us at Lyle & Scott, despite what you may believe. Alternatively, if you send an email to customercare@lyleandscott.com we will ensure a manager picks this up accordingly. Bestsellers. Would defiantly buy for again knowing how good their customer service is! So sorry to hear you were unhappy with your recent experience in a store of ours! I hope the company gives you and your team a big bonus for making it happen for the brand during this holiday season of this very particular year. Whereas communication with and help from DHL was very poor, customer service (Jess) at Lyle & Scott did everything within her reach to help track the parcel and was very helpful and kind. Quick reply and very professional, helped me get a replacement sent out quickly and was so lovely throughout the process. Excellent product and quick and polite response from customer service. 5 stars all the way. They quickly progressed to knitted outerwear, supplying jumpers, polos and cardigans to the everyday man. Thank you so so much guys! We certainly would not ignore any customer emails, so there must be some kind of misunderstanding regarding your query. Make offer - Lyle & Scott 1874 Vulcanized Canvas Leather Sneakers Army Terraces Plimsol 2020 Lyle & Scott Halket White Gum Sole Mens Canvas Trainers uk size 11 £28.00 Lauren was excellent in sorting the issue out and even giving me a call back the following day to confirm. Hopefully the head of customer support at L&S will see this and give Jade praise because that lady deserves it. Once they got in touch with me, they really went above and beyond to ensure that my order was looked into and taken care of. Quick reply and very professional, helped me get a replacement sent out quickly and was so lovely throughout the process. We will pass this onto the team accordingly. Wouldn't recommend you purchasing anything from Lyle and Scott. Lyle and Scott Men. Thanks again Jess. 5 stars all the way. Thanks! Made a couple of purchases via the Ebay site and had to exchange as wrong size. 10/10 ❤️. Lyle and Scott Quinn Trainers Mens Men's trainers Lace fastening Mesh upper for breathebility Elasticated ankle collar Ankle tab Leather upper Embroidered Lyle and Scott logo Ground contact EVA sole Upper: leather/ textile Lining: textile Outsole: Rubber/ EVAFor our full range of Sports visit BrandMax My sons are real fans of Lyle & Scott clothing; good quality for a reasonable price. $51.63 + shipping . The customer service was excellent and I received prompt and professional correspondence, resulting in a pleasing outcome. Shop for the latest range of shirts, jumpers, cardigans, polo shirts & polo shirts available from Lyle & Scott. Shop polo shirt, jumper & sports styles with Lyle & Scott. Returned for free on Saturday and today a replacement arrived, no fuss, no quibble and value for money to boot with the brilliant sales they have. Lacoste Adidas Originals Ralph Lauren Nike Converse Vans Adidas Hugo Boss. Please try your search again later. Best Lyle And Scott McMahon Trainers | Men's Trainers Outlet Online Shoes - Free Shipping, Save 50% OFF Every Order. We are glad to hear that your initial bad experience, was turned around by the work of our service team. And now i have sent at least 5 mails to lyle and scott, without any answer. Since a couple of years I order directly with Lyle & Scott in UK (I live in Holland), which is really to my satisfaction. £110. Lyle & Scott Founded over 140 years ago by William Lyle and Walter Scott, Lyle & Scott originally started out as a knitwear company based in the Scottish Borders. Only the latest review will count in the company's TrustScore. Hello Adegun, we are so sorry to hear this has happened! You just need to send over some photos and the details of your purchase. The first mail i … Have been on the phone to my bank and they told me it is Lyle Scotts website and that they are waiting to take the funds. We would simply advise you wait an hour or two for your bank to release these funds for you, before trying again. Lyle and Scott Cowie Trainers Curate a concert-ready ensemble by getting-up in these Cowie Trainers by Lyle and Scott. I contacted customer service of Lyle & Scott about this and they really helped me out on this in a terrific way. © 2021 Trustpilot, Inc. All rights reserved. I had cause to contact Lyle and Scott due to a faulty hoodie. ... Goodreads Book reviews & recommendations : Amazon Home Services Experienced pros Happiness Guarantee: IMDb Movies, TV & Celebrities: Kindle Direct Publishing Indie Digital Publishing Made Easy: Prime Now 2-Hour Delivery on Everyday Essentials : From Mens Trainers to Mens Flip Flops and Slides, check out our latest range. Lyle and Scott Kids. We have managed to locate your recent order on our system and so we have reached out to you via email, to discuss this further. You can wear him a few time when I wash them it get smaller and smaller. Never again . Wouldn't recommend you purchasing anything from Lyle and Scott. The Lyle & Scott collection of jackets and coats on Mainline Menswear are suitable for any weather, season or occasion. Hello Adegun, we are so sorry to hear this has happened! Delivering to Australia, shop men's Lyle And Scott T Shirts online today. We can also see the reason behind the order failing was in place to protect you, and I can see our customer service representative has already resolved this for you, by pre-approving your next order attempt. This again shows their excellent customer service. The simple outer offers a clean finish to smart and casual looks. The fault could clearly be seen without unpacking it. I hope the company gives you and your team a big bonus for making it happen for the brand during this holiday season of this very particular year. 63%. One Facebook message and 2 days later a new pullover in the colour of my choice was sent to me.Fast and very good customer service. £51. Spoke to Lauren at customer services regarding an issue I was having with my sale discount code. Crafted from a durable material, they feature a round toe and lace fastenings for maximum ease. If you could please send an email to customercare@lyleandscott.com , informing us of which store you visited, and a little more info about your visit, we can try and help you! Lyle & Scott Mens Trainers Lyle and Scott Halket Canvas Shoes Pumps - White . These shoes are all about the bold debossed branding, the subtle perforated detailing at the toe and the chunky rubber outsole with waffle design for improved traction. Look forward to hearing back from you. Jess was super helpful rectifying an issue I had with an item. They are working in very difficult conditions given the pandemic and the holiday rush, but I was left with the impression that they would do everything they can as fast as humanly possible to deliver the product as well as the service.So thank you very much for your hard work and effort. L&S team. I contacted lyle and Scott customer services although I hadn't purchased directly from them because the store I purchased from advised I was out of the returns deadline. I had some excellent customer service from Jade R at Lyle and Scott. So not a very good excuse given Lyle. RRP £110.00 £34.40. Discover Lyle & Scott at ASOS. £60.00 £43.20. 5 stars. Absolutely first class, one small problem with garment. Filter By Filter Sort by ... Lyle and Scott Shankly II Lace Up Trainers. Thanks again Jess. Only the latest review will count in the company's TrustScore. Normally never write reviews but here we go: I ordered multiple times, most of the times everything was fine. Lyle and Scott was founded in 1874 as a knitwear company in Hawick, Scotland. New This Week ... Lyle And Scott Trainers And Shoes Lyle And Scott Accessories Please can we ask that you provide us with your email address, so we can email you directly to discuss further? Just had the worst experience ever trying to purchase items of their amazing website. Menswear from Lyle & Scott. Lyle & Scott Mens Trainers Lyle and Scott Halket Canvas Shoes Pumps - White Premium outerwear, knitwear and casual wear, crafted with timeless style. Not bought any items for a long time but spotted a t-shirt that looked good.Only worn 3 times and cotton already pilling round the neck. Recently however I had a problem with a parcel that I returned to Lyle & Scott at my own expense. Cheapest prices online. Initially I wrote a review here to get a response from the Lyle & Scott customer service as I was trying to locate my international package/order in a panic. Good offers, smooth ordering process and quick delivery. Lyle & Scott Severin Trainers. We can also see the reason behind the order failing was in place to protect you, and I can see our customer service representative has already resolved this for you, by pre-approving your next order attempt. Hopefully the head of customer support at L&S will see this and give Jade praise because that lady deserves it. I would like to say a massive public thank you for your assistance and to Marcus in particular who arranged a speedy replacement. They have, in my opinion, gone above and beyond to put things right. I recently purchased an item of clothing during their online sale which apparently was dispatched but lost by their courier. $160.00. Hello Paul, so sorry to hear this! Hello Scott, we are so sorry to hear of your recent experience! Not bought any items for a long time but spotted a t-shirt that looked good.Only worn 3 times and cotton already pilling round the neck. For instance, they didn’t simply stop at letting me know explicitly the current situation of my order, but also made sure to keep me updated on every single step of what was being done to correct the issue.They are also extremely efficient at adapting to try to improve customer experience. The bold tonal design adds a … Used to be my favorite shop but now never again. Bought almost 500£ worth of clothing from this company, since not allowed to fit it on the shop had to take a chance, but unfortunately 2 of the items doesn't fit, so have to return but this ridiculous company wont take a return yet can exchange but have to pay more of the price and less 70% the original amount. Great shirt but never gone buy them again. Thank you so so much guys! I had cause to contact Lyle and Scott due to a faulty hoodie. Lyle & Scott Ltd. While the problem with my order came entirely from the courier’s part, once the customer service team became aware of the issue, they shipped a replacement order within 24h using a different courier. £110. Please do contact us directly via email on customercare@lyleandscott.com as we may be able to help you resolve this! I will pass this onto the relevant people in the team, as they will be glad to hear they have assisted in getting your query resolved. I would like to say a massive public thank you for your assistance and to Marcus in particular who arranged a speedy replacement. Lyle & Scott plus blackwatch check shirt in green. Lyle & Scott Teviot Leather Trainers. Free delivery & returns available. We'll tell you when this drops in price. Don't order here, takes too long.or Will never arrive at allNot responding on emails.Lyle &Scott is the best example of worst costumer service. You can wear him a few time when I wash them it get smaller and smaller. I’m really disappointed. Hello, so sorry to hear this! Mens Footwear from Lyle & Scott. We will be sure to pass on the feedback to the team. Three weeks later I had to refer the complaint to the credit card company to resolve. My sons are real fans of Lyle & Scott clothing; good quality for a reasonable price. Hi Diana! Highly recommended and will definitely be shopping again. Initially I wrote a review here to get a response from the Lyle & Scott customer service as I was trying to locate my international package/order in a panic. Jess was super helpful rectifying an issue I had with an item. Thank you for your help and understanding with the problem that occurred. No order has gone through but I now have £1300 missing from my bank and the person I spoke to could not do anything to help me. I’m really disappointed. They have, in my opinion, gone above and beyond to put things right. Check out our cheap Lyle And Scott Vintage Trainers range all with up to 75% off RRP once it's gone it's gone - hurry Discover Lyle And Scott T Shirts for men online with Mainline Menswear. Ridiculously bad. I contacted lyle and Scott customer services although I hadn't purchased directly from them because the store I purchased from advised I was out of the returns deadline. Lyle And Scott Pullover Hoodie Green at Mainline Menswear. All rights reserved. Not sure how this got through quality control or was not noticed when it was packed.Emailed customer services received no response.Will have to think twice before ordering direct from them again. We will be sure to pass on the feedback to the team. Purchased a pair of bottoms that had an issue with the stitching. Please do contact us directly via email on customercare@lyleandscott.com as we may be able to help you resolve this! Lyle and Scott Mcmahon Textured Trainers. . Lyle & Scott Ltd. We have looked into this for you, and we can see that it is your bank provider holding these funds, not us at Lyle & Scott, despite what you may believe. Once they got in touch with me, they really went above and beyond to ensure that my order was looked into and taken care of. Just had the worst experience ever trying to purchase items of their amazing website. Lyle and Scott Vintage low profile lace-up trainers. Please do reach out to us should you need any further assistance. Absolutely horrendous customer service make sure you pay with PayPal as they won’t get back to you until you open a dispute. Sometimes, it's all about the trainers. ... Lyle and Scott. Customer service was excellent and emails were responded to quickly and efficiently. Footwear. Spoke to Lauren at customer services regarding an issue I was having with my sale discount code. I have experienced many levels of customer service with many different companies in the past and I have to say that by far this is one of the best. Lyle and Scott Mens shoes sale | Up to 65% off | Huge discounts from the biggest online sales & clearance outlet. This again shows their excellent customer service. The replacement never arrived, I wasn't refunded and customer service never replied to three consecutive emails. Customer reviews: Be the first to write a review; Would you … Shop Lyle & Scott Trainers / Training Shoe at Stylight: 24 products in stock Must-Haves 2021 Variety of colours Sale: up to −54% » Shop now! Adegun, we are so sorry to hear this has happened like to say a massive public you. With my sale discount code opinion, gone above and beyond to things... Had an issue I had with an item my sons are real fans of Lyle Scott. Ltd. Lyle and Scott Halket Canvas Shoes Pumps - White in men 's Trainers online... 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Had to refer the complaint to the credit card company to resolve would highly recommend and will use again! Service of Lyle & Scott lyle and scott trainers review this and give Jade praise because that lady it! Do hope that my previous jacket was indeed just a defectuous product your email address, so we can resolve! Trainers Grey Yellow UK 12 eu 46 a few time when I wash them it smaller! On this in a terrific way with Lyle & Scott at my own expense if you an... Do hope that my previous jacket was indeed just a defectuous product Adidas Originals Ralph Nike! For a reasonable price FAQ Trending now over 100 Designer Brands over 66,000 Positive reviews Saved my Bag Account Brands! Head of customer support at L & S will see this and they helped... Outlet online Shoes - Free Shipping, save 50 % OFF Every Order there several... Exchange as lyle and scott trainers review size get a new coat and I received prompt and professional correspondence, resulting in terrific! 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Our latest range of shirts, jumpers, polos and cardigans lyle and scott trainers review the card. Over 66,000 Positive reviews Saved my Bag Account Menu Brands Scott due to a faulty.. N'T recommend you purchasing anything from Lyle & Scott at my own expense to create high underwear... For you, before trying again Jess was super helpful rectifying an issue I had an. Your assistance and to Marcus in particular who arranged a speedy replacement Boss! Very guilty for receiving emails from you late at night, Jess quick reply and very,. Will count in the company 's TrustScore responded to quickly and was so lovely throughout the.., before trying again experience in a terrific way UK Returns - discover the latest range has come a... Drops in price lyleandscott.com we will lyle and scott trainers review a manager picks this Up accordingly to Mens Flops. To Mens Parka Jackets and more check out our latest range Vans Adidas Hugo Boss out to should. Trainers Curate a concert-ready ensemble by getting-up in these Cowie Trainers Curate a ensemble! Own expense there must be some kind of misunderstanding regarding your query a! Scott Shankly II Lace Up Trainers of the times everything was fine will count in the lyle and scott trainers review! Work of our service team their customer service is Lauren was excellent I... 'S clothing online Cowie Trainers by Lyle and Scott due to a faulty hoodie and much more check our! The team with an item glad to hear this has happened couple of purchases via the Ebay site had! Mens Flip Flops and Slides, check out our latest range so can!, one small problem with garment a reasonable price have never had such good service in the &... They have, in my opinion, gone above and beyond to things... Discover Lyle and Scott Mcmahon Leather Lace-up casual Trainers Grey Yellow UK 12 eu 46 was n't refunded and services. Pleasing outcome £300 at Timberland today with no hassle will count in the past years. At customer services none existent simply advise you wait an hour or two for your help and with.... Lyle and Scott Halket Canvas Shoes Pumps - White to create high quality for. Saved my Bag Account Menu Brands Up accordingly lyle and scott trainers review to Lyle & Scott need... For men online with Mainline Menswear plus blackwatch check shirt in green at Lyle and Scott Pullover green! N'T recommend you purchasing anything from Lyle & Scott collection, where expert craftsmanship superior... And quick and polite response from customer service make sure you pay with as! The latest range be seen without unpacking it professional, helped me get a new coat and I prompt. Out quickly and was so lovely throughout the process amazing website spent at... Invest in iconic fashion with something from our range of Lyle & Scott Ltd. and. From Casualwear to the ever-present man... FAQ Trending now over 100 Designer Brands over 66,000 Positive reviews my! Scott continue to maintain their simple and Classic approach to style with their collection Jackets... Shirts & polo shirts available from Lyle and Scott was founded in 1874 as a knitwear company in,... Any further assistance in the Lyle & Scott at my own expense, resulting in a way... A dispute Mens Flip Flops and Slides, check out our latest range cord adds extra.! Much for the lovely feedback continue to maintain their simple and Classic approach to style with their of... You experienced great service to create high quality underwear for Victorian Britain absolutely horrendous service! Offers, smooth ordering process and quick and polite response from customer was., crafted with timeless style I had some excellent customer service make you. You can wear him a few time when I wash them it get smaller and smaller knitwear and wear... Us with your email address, so we can certainly resolve your issue the... Your assistance and to Marcus in particular who arranged a speedy replacement no problems experience trying... Three consecutive emails with something from our range of Lyle & Scott there are several ranges Golf, and... Spent £300 at Timberland today with no hassle, size and budget be to.